FAQ

How much notice do you need or order?
We need five days notice for regular cake orders, seven days for custom orders, and it’s always dependent on our baking schedule. Cakes need some time to sit after they’ve been baked before we can frost. For royal iced cookies, we need at least 7 days as they need drying time between layers.

OH NO! I forgot to order within your timeframe of notice needed. Is there ANY WAY you can still make my cake?
For rush cakes there is an additional $25 charge which is still dependent on our baking schedule.

Why is there a rush charge?
When we receive short notice on cake orders, we have to adjust schedules, ingredient shopping, and baking. During busy times, we may even need to call in additional staff. We understand the additional fee might not fit into your budget so we offer 6″ cakes in the store for those last minute needs.

Do you do cake tastings for wedding parties?
We don’t offer cake tastings. Instead, we sell our cake by the slice throughout the month. This allows you to purchase any cake slice you want to try on the day it’s available?

Why do you have to pay when you order and not when you pick up the order?
We had several occurrences where someone ordered and then didn’t follow through with pick up or payment. This is a huge expense for a small business and one we can’t afford. To streamline the process and ensure we are efficient with our resources, we are requiring full payment when the order is placed.

Do you have gluten-free/dairy-free options?
We only carry items that are naturally gluten-free, such as macarons, chocolate mousse, and panna cotta. Gluten-free baking is a difficult science we haven’t mastered yet. Currently, we have no dairy-free options.

Do you carry the same menu every day?
Each day we have an assortment of cookies, bars, macarons, cream puffs, cheesecake, tarts, cannoli, and croissants. There are usually 2 cakes in the case to choose from to buy a slice. We like to add seasonal items, which might not last long. If you’re looking for something specific, we suggest calling to verify.

Can I walk in and buy a whole cake?
We carry 6″ cakes in the store case for same-day purchase. Their flavors and designs vary and it’s first come, first serve so sometimes we sell out.

Do you offer alternative milks for your coffees?
Yes, we have almond, coconut, and oat milk for an additional charge.

Why are royal iced cookies so expensive?
Royal iced cookies are a very specific process. They take lots of training and skill. Even before starting, there’s research completed to try to recreate an image in cookie form. Most cookies require hand cutting and mixing colors is time consuming. All these steps add into the cost of the cookie. We know they are an investment. They also have a huge reward of an one-of-a-kind gift.

What if I want to learn how to make things too?
We offer classes to teach a range of different skills. If you’re looking for what tools we use in our creations, you can find them here.

How can we have Delish donate to our organization/event?
We get a number of requests to donate. While we love supporting our community, there’s only so many to which we can say yes. Since we like to partner with organizations who align with our value system, our first question is always ensuring services are inclusive of all people, including LBGTQIA+. If you would like to submit a request for donation, you can email us at info@delishoregon.com.

If I can’t attend a class, why can’t I get a refund or move the credit to another class?
When someone purchases a slot in one of our classes, we block out the space. Since class size is limited to 10, we do have to turn people away when a class is full. It’s similar to purchasing a concert ticket. If you’re not able to attend, you can try to sell your ticket to someone else or give it to a friend to enjoy in your place, but there are no refunds. That ticket also doesn’t work for the next time the band comes to town.