FAQ

How much notice do you need or order?
We need three days notice for regular cake orders, five days for custom orders, and it’s always dependent on our baking schedule. Cakes need some time to sit after they’ve been baked before we can frost. For royal iced cookies, we need at least 7 days as they need drying time between layers.

Why do you have to pay when you order and not when you pick up the order?
We had several occurrences where someone ordered and then didn’t follow through with pick up or payment. This is a huge expense for a small business and one we can’t afford. To streamline the process and ensure we are efficient with our resources, we are requiring full payment when the order is placed.

Do you have gluten-free/dairy-free options?
We only carry items that are naturally gluten-free, such as macarons and panna cotta. Gluten-free baking is a difficult science we haven’t mastered yet. Currently, we have no dairy-free options.

Do you carry the same menu every day?
Each day we have an assortment of cookies, bars, macarons, and croissants. There are usually 2 cakes in the case to choose from to buy a slice. Friday and Saturday we carry a larger selection. We like to add seasonal items, which might not last long. If you’re looking for something specific, we suggest calling to verify.

Can I walk in and buy a whole cake?
We carry 6″ cakes in the store case for same day purchase. Their flavors and designs vary and it’s first come, first serve so sometimes we sell out.

Do you offer alternative milks for your coffees?
Yes, we have almond and coconut milks as substitutes for an additional charge.

Why are royal iced cookies so expensive?
Royal iced cookies are a very specific process. They take lots of training and skill. Even before starting, there’s research completed to try to recreate an image in cookie form. Most cookies require hand cutting and mixing colors is time consuming. All these steps add into the cost of the cookie. We know they are an investment. They also have a huge reward of an one-of-a-kind gift.

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